Press Release
Release Date:
September 15, 2004
Intercontinental Hotels Group Protects Its Customers and Revenues Through Expanded Service
Agreement With Cyveillance
Innovative hotel chain recaptures millions of dollars by proactively monitoring the Internet using patented technology
ARLINGTON, VA, September 15, 2004 – Cyveillance®, the leading provider of online risk monitoring and management solutions, today announced that InterContinental Hotels Group (IHG) has renewed and expanded its service agreement with Cyveillance. The new scope of services will enable IHG to mitigate a broad set of online risks including fraud, brand abuse, customer diversion and other issues that would otherwise have a negative impact to its customer relations, reputation and financial performance.
By using services provided by Cyveillance, IHG proactively monitors online techniques to divert customers, reduces confusing advertising and eradicates corporate identity theft schemes that steal consumer data. “Our philosophy is that the customer experience begins long before they arrive at our hotels,” said Eric Pearson, senior vice president, global e-commerce, IHG. “In fact, it increasingly begins online with the process of locating and booking a hotel room. Our relationship with Cyveillance helps us ensure that our customers can quickly reserve a room online, at the lowest possible price, in a safe e-commerce environment.”
For IHG, managing the broader Internet as an extension of its corporate e-commerce platform has produced additional benefits related to company financial performance. “Using Cyveillance solutions over the last year, IHG recaptured millions in revenues that would have otherwise been lost to third parties and competitors, overspent on advertising, or paid out in the form of inflated commissions to its resellers,” Pearson added.
Cyveillance is the only provider of comprehensive online risk monitoring and management solutions. Using patented, proprietary technology developed over the past eight years, Cyveillance continually monitors activity across all major Internet sub-segments and protocols. Each day, the company downloads and analyzes tens of millions of documents to proactively identify threats and risks that could impact its clients.
“Our subscription-based business model is predicated on consistently over delivering value to our customers,” said Panos Anastassiadis, CEO of Cyveillance. “IHG is a great example of how our unique technology and Internet expertise are used to proactively manage mission-critical risks while simultaneously providing a hard dollar return on investment.”
About Cyveillance, Inc.
Cyveillance, the leading provider of online risk monitoring and management services, is focused on helping organizations monitor the Internet for issues such as identity theft, fraud, security risks, unauthorized product distribution and many forms of brand abuse. The company uses its proprietary technology to deliver high-impact, 100% relevant, actionable intelligence, drawn from—and delivered securely over—the Internet on a subscription basis. Cyveillance services help customers increase revenues, reduce costs, improve operational efficiencies and mitigate mission-critical risk. Cyveillance serves more than 135 customers and counts over half of the Fortune 50 as clients.
About InterContinental Hotels Group
InterContinental Hotels Group PLC of the United Kingdom [LON:IHG, NYSE:IHG (ADRs)] is the world’s most global hotel company and the largest by number of rooms. InterContinental Hotels Group owns, manages, leases or franchises, through various subsidiaries, more than 3,500 hotels and 538,000 guest rooms in nearly 100 countries and territories around the world (www.ichotelsgroup.com). InterContinental Hotels Group owns a portfolio of well recognized and respected hotel brands including InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn ® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites® Candlewood Suites® and Hotel Indigo™, and also has a controlling interest in Britvic, the second largest soft drinks manufacturer in the UK.
InterContinental Hotels Group has always been an industry leader in e-commerce, being the first company to offer online reservations, the first to launch the Lowest Internet Rate Guarantee and the first to earn the TRUSTe® certification for its online security and privacy protections. IHG receives more than 7.5 million visits to its sites per month and roughly 70 percent of InterContinental Hotels Group online reservations are currently booked directly via its own Web sites.
InterContinental Hotels Group offers information and reservations capability on the Internet - www.intercontinental.com for InterContinental Hotels & Resorts, www.crowneplaza.com for Crowne Plaza Hotels & Resorts, www.holiday-inn.com for Holiday Inn Hotels & Resorts, www.hiexpress.com for Holiday Inn Express hotels, www.staybridge.com for Staybridge Suites hotels, www.candlewoodsuites.com for Candlewood Suites hotels, www.hotelindigo.com for Hotel Indigo properties and for the Group’s rewards program, www.priorityclub.com.
For the latest news from InterContinental Hotels Group, visit our online Press Office at www.pressoffice.ihgplc.com.